Personal Bill Pay FAQ

Q: I'm interested in signing up for Bill Pay. How do I get started?

You must first be enrolled in online banking with First State Bank. Click here to download an Online Banking enrollment form. If you are already enrolled in Online Banking, complete a Bill Pay enrollment form by clicking here. You will receive an email when your bill pay enrollment has been approved and is ready to use (generally 1-2 business days).

Q: I've been approved for bill pay. How do I set up my payees?

Select "Add a Payee" under the Payees Tab at the top of the screen. Follow the instructions given. Once you are finished, you will have the option to edit your payee, add another payee, or make a payment to this payee immediately.

Q: How do I set up a payment?

Once you've added your payees, select "Make a Payment" from the Payments Tab. Follow the instructions to schedule your future-dated or recurring payment. (Note: the Process Date is the date that a payment will be processed, not the day your payee will receive payment. For check payments, please allow a MINIMUM of five (5) to eight (8) business days for payment to reach your payee. For electronic payments, please allow a MINIMUM of three (3) business days.)

Please be sure to review your payment details and click the "Submit Payment" button. Without selecting this button, the payment will NOT be processed. A summary of your payment and a confirmation number will appear if the payment has been submitted correctly.

Business Bill Pay FAQ

Q: I'm interested in signing up for Bill Pay. How do I get started?

You must first be enrolled in one of the Business Online Banking packages. Click here to view the options available to your business. If you are already a current Business Online Banking or FSB e Corp user, simply complete a Bill Pay enrollment form by clicking here. You will receive an email when your enrollment has been approved and is ready to use (generally 1-2 business days).

Q: I've been approved for bill pay. How do I set up my payees?

Select "Manage Payees" under the Payments tab, then click "Add a New Payee" in the upper, left-hand corner. Follow the instructions given. To protect your account security, you may have to answer a Challenge Question when you add a payee.

Q: When I pay a bill for the first time, why are some of my payees missing?

In Business Bill Pay, most payees are instantly approved; yet others may require additional approval. Allow up to three (3) business days for an added payee to be approved. You will not be able to send a payment to payees until they have been approved. To check on the status of a payee, select "Manage Payees" under the Payments tab. Under "Status," payees will be listed as "Active" (ready to be paid) or "Pending" (awaiting further approval).

Q: How do I set up a payment?

Once you've added your payees, you are ready to set up payments. Select "Make Payments" from the Payments Tab. Follow the instructions to schedule all of your future-dated or recurring payments on a single screen. (Note: the Process Date is the date that a payment will be processed, not the day your payee will receive payment. For check payments, please allow a MINIMUM of five (5) to eight (8) business days for payment to reach your payee. For electronic payments, please allow a MINIMUM of three (3) business days.

After filling in the payment details, please be sure to review your payment details and click the "Finish" button. Without selecting this button, the payment will NOT be processed. A payment summary and confirmation number will appear if the payment has been submitted correctly.

Still Have a Question?

If you do not see your question among these FAQ, please call 1-800-601-8236, or log into your Online Bill Pay account and click the Live Chat link.  If you prefer, you may also email the bank at bank@fsbfinancial.com.