About Online Bill Pay

Online Bill Pay with First State Bank is designed to make your life simpler and more convenient. We've designed this page to answer your most commonly asked questions about Bill Pay.

Business Bill Pay FAQ

I'm interested in signing up for Bill Pay. How do I get started?

To enroll in Online Bill Pay, you may complete our simple enrollment process online by clicking here. You will receive an email when your enrollment has been approved and is ready to use (generally 1-2 business days).

I've been approved for bill pay. How do I get started?

First you must set up “Payees” (recipients of your online payments). Select “Add a Payee” under the Payees Tab at the top of the screen. Follow the instructions given. Once you are finished, you will have the option to add another payee, or schedule a payment to this payee. To protect your account security, you may have to answer a Challenge Question when you add a payee.

When I pay a bill for the first time, why are some of my payees missing?

In Business Bill Pay, most payees are instantly approved; yet others may require additional approval. You will not be able to send a payment to payees until they have been approved. To check on the status of a payee, select “Payees Awaiting Activation” under the Payees tab. Follow the instructions provided to complete the activation process.

How do I set up a payment?

Once you’ve added your payees, you are ready to set up payments. Select the Payments tab, then “Single Payment.” Follow the instructions to schedule all of your future-dated or recurring payments on a single screen.

(Note: the Process Date is the date that a payment will be processed, not the day your payee will receive payment. For check payments, please allow a MINIMUM of five (5) to eight (8) business days for payment to reach your payee. For electronic payments, please allow a MINIMUM of three (3) business days.)

After filling in the payment details, please be sure to review your payment details and click the "Submit" button. Without selecting this button, the payment will NOT be processed. A payment summary and confirmation number will appear if the payment has been submitted correctly.

Still Have a Question?

If you do not see your question among these FAQ, please call 1-800-601-8236, or log into your Online Bill Pay account and click the Live Chat link. If you prefer, you may also email the bank at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .